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Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience.

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    This story was delivered to BI Intelligence “Payments Briefing” subscribers. To learn more and subscribe, please click here. PayPal began piloting an instant cash-out offering for its peer-to-peer (P2P) payment offerings, including Venmo, according to TechCrunch. The service, which is currently in a limited beta, will allow the majority of Visa or MasterCard debit cardholders […]

    The post PayPal Has A New Weapon in The P2P Payments Battle appeared first on Customer Experience Magazine.


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    HSBC has announced that over one-fifth of its recently announced £10bn fund for UK SMEs will go to small and medium-sized businesses in the capital. According to the bank, £2.1bn of its massive SME fund will be utilised to help support London SMEs with their growth aspirations, and HSBC has pledged to continue its open […]

    The post HSBC Unveils Massive Multi-billion Pound Funding Pot for London SMEs appeared first on Customer Experience Magazine.


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    The Competition and Markets Authority has given green light to merger The transaction is currently expected to complete on 14 August 2017 Merger will create Europe’s second-biggest fund manager, with £670bn  Britain’s competition watchdog has given the green light to the £11billion merger of Standard Life and Aberdeen Asset Management. The Competition and Markets Authority […]

    The post Standard Life And Aberdeen Asset Management Merger Gets The Green Light from Competition Watchdog appeared first on Customer Experience Magazine.


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    Many companies view social media as simply one part of their marketing strategy – using it to tweet or otherwise share company announcements, comment on relevant news, and distribute company-authored content. But increasingly, savvy businesses are recognizing social media not just as a channel for communicating with customers, but as the entire foundation for how […]

    The post In The Enterprise, Customer Experience Starts With Social appeared first on Customer Experience Magazine.


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    The iPad is getting a major overhaul this year. iOS 11, which is available today in beta as a public preview, adds a slew of new features to the iPad as the device inches closer to its goal of becoming a laptop replacement. There’s a new app for managing files, an app dock that mimics the […]

    The post Here’s Your First Look at The Biggest iPad Update Ever appeared first on Customer Experience Magazine.


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    In the year since the UK voted for Brexit, one of the hot topics for discussion in the City has been job moves. In February, Brussels think tank Bruegel estimated that 10,000 UK banking positions could be shifted to the EU because of Brexit. One year on from the EU referendum, it is difficult to […]

    The post Banking Brexodus? One Year on, This Is What Banks Have Said About Brexit And Job Moves appeared first on Customer Experience Magazine.


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    LONDON — Google was fined €2.4 billion (£2.1 billion) for abusing its monopoly in Europe on Tuesday, and while Americans will no doubt bemoan the stereotype of European antipathy toward innovation this is mostly Google’s own fault. Let’s be clear: Today’s action — the equivalent of $2.7 billion in US dollars — by European Commission […]

    The post Look at The Evidence: Google’s Troubles In Europe Are Entirely of Its Own Making appeared first on Customer Experience Magazine.


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    Online grocer Ocado has become the latest company to join the autonomous vehicle fray after it began testing its own driverless deliveries on the streets of London. The UK retailer has partnered with Oxford-based Oxbotica to develop and test a small self-driving vehicle in Woolwich as it explores the viability of driverless grocery deliveries. The […]

    The post Ocado Is Testing Its Own Driverless Vehicles on The Streets of London appeared first on Customer Experience Magazine.


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    The cash machine celebrates its 50th birthday today – with the “hole in the wall” remaining a popular way for people to manage their day-to-day money half a century after it first appeared on the UK’s streets. The world’s first ATM was unveiled by Barclays at its Enfield branch in north London on June 27 […]

    The post `Hole in The Wall´ Proving Cash Is Still King on 50th Birthday appeared first on Customer Experience Magazine.


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    A massive ransomware attack has hit businesses around the world, causing major companies to shut down their computer systems. Researchers are still investigating the software behind the attack, warning that it’s more sophisticated than the WannaCry worm that struck hundreds of thousands of computers across the globe last month. “WannaCry was a tremendous failure. It […]

    The post Global Cyberattack: What You Need to Know appeared first on Customer Experience Magazine.


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    Last week, following an investment of £1million, BT officially opened a brand new state-of-the-art Network Operations Centre, a secure 24/7 operation where BT proactively manages its customers’ networks. The centre pre-empts and manages customers’ critical communications networks, identifying and resolving network issues before they become business impacting problems, allowing customers to get on with what […]

    The post BT Invests in World Class Network Centre of Excellence in Belfast appeared first on Customer Experience Magazine.


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    The UK’s Department for International Trade has partnered with Bloomberg Media to create an international media campaign, Believe in the UK, that looks to showcase the strength of the trade and investment opportunities afforded in the country as it cuts ties with the European Union. The campaign, devised by Bloomberg Media’s in-house content agency, Bloomberg Media Studios, launches […]

    The post UK Government Partners With Bloomberg to Attract Business Support Post-Brexit in Global Campaign appeared first on Customer Experience Magazine.


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    Point of sale (POS) finance is exploding in popularity. According to Apex Insight’s 2017 report, POS lending stands at over £4bn a year in the UK alone. By offering POS finance, retailers can boost sales, average basket size and customer loyalty. Realising this potential, PayPal entered the arena with an offering called PayPal Credit (PPC) which […]

    The post Why Retailers Choose Divido Over PayPal Credit for POS Finance appeared first on Customer Experience Magazine.


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